Home Assistance

Home Assistance is a 24-hour help line, offering assistance with emergency household repairs that need to be carried out within 2 hours of the call for assistance and that could result in consequential damages. It may also refer to a situation where a caller has no access to essential services such as electricity, hot water or sanitary use.

Service providers are dispatched in the event of electrical and plumbing problems, if the services of a locksmith or glazier are required, or if an essential appliance needs to be repaired.

Product Benefits

Three incidents per year are covered, up to a maximum amount of R500 per incident
This cost includes a call out fee and distance travelled, but is limited to parts or labour that may be required
The service provider’s account is settled on behalf of the caller. If the incident amount exceeds R500, the caller pays the outstanding amount
The benefit period is one calendar year, from 1 January to 31 December, and the benefit does not accumulate, but is a maximum amount per incident
A repair incident is considered per service category, e.g. if an electrician is called out to repair a fault on the distribution board, as well as an electrical connection, this is treated as one call out and the cover is limited to R500
Callers are assisted in the event of a non-emergency situation; however the caller is then liable for costs and must settle directly with the service provider at the time of the repair

Product Cover

Electrical repairs to

Distribution boards, circuits, main cables
Earth leakage relays
Geyser connections, thermostats and elements
Plug points causing power failures
General house wiring
Light fittings or switches causing power failures
Lightning strikes on wiring
Burnt connections
Connections to all electrical motors (e.g. electric gate motor)
Municipal connections inside the property

Exclusions

Electric gates & doors
Jacuzzi, swimming pool and borehole pumps
Air conditioners and commercial refrigeration
Repairs not complying with regulated specifications such as SABS and others

Plumbing repairs to

Burst water connections and pipes
Municipal connections inside the property
Blocked drains, toilets, baths, taps and sinks
Geyser overflow, valves (Latco & pressure release)

Exclusions

Jacuzzis, swimming pools and boreholes
Leak detection inspections
Repairs not complying with regulated specifications such as SABS and others

Locksmith Services

If keys are broken off or lost for a main entrance or exit of the house

Exclusions

Burglary incidents – the caller will be assisted, but is liable for the cost and must reclaim this cost from the insurer or home owners’ policy
Outbuildings
Padlocks

Appliance repairs to

Fridges & freezers
Washing machines
Stoves and ovens only if complete function is lost – if one or more plates are working, it is not deemed an emergency repair.

Exclusions

Damages to cosmetic parts (parts not influencing the correct operation of the appliance)
Repairs to items damaged due to theft, rust, fire and ordinary wear and tear
All appliances not listed above, such as microwave ovens, tumble driers; TVs, DVD and video players, sound equipment and hand held appliances