Medical Assistance

A 24-hour emergency assistance helpline, which will arrange for the necessary help a client may require in a medical emergency, which occurs in South Africa.

A medical emergency is a life-threatening situation such as a heart attack, drowning, snakebite or bodily injury (gunshot wound or motor accident injury).

The client may experience a medical emergency and be unable to get to a hospital - appropriate transportation will be arranged and paid for. In addition to emergency transportation, Medical Evacuation also offers:

Medical information over the telephone
Referrals to doctors and other facilities
Emergency message transmission
Guaranteed hospital admission (R2 000 maximum) - refundable by client or client’s medical aid
Arrangements for compassionate visit by a family member
Arrangements for the escorted return of minors after an accident
Repatriation of a client’s mortal remains to an appropriate facility at the client’s normal place of residence after an accident

EA Touch

This is a 24-hour emergency assistance helpline, which will arrange for the necessary help a client may require in a situation where Trauma and/or HIV infection as a result of the Assault occurs.

Assault is defined as a bodily injury sustained by violent external and visible means. Clients will receive medical treatment for bodily injury. In the case of trauma, the client will be able to receive psychological counselling from a public trauma centre or a private institution. A client may call the helpline in the event of:

Rape
Hi-jacking
Child abuse
Suicide of close family members
Fire
Motor Vehicle Accident
Death of next-to-kin
Domestic violence and/or abuse
Kidnapping / Abduction
Woman abuse, etc

The HIV protection service provides clients with peace of mind in the event of a violent assault such as rape or accidental exposure such as a needle prick with a contaminated needle. The client or his/her family has access to hospital care, treatment and diagnostic regimes for the management of the consequences. The imminence of HIV/Aids will often cause the trauma to be of a more intense nature, therefore the client will also receive psychological counselling.

Product Benefits

Trauma & Assault

A helpline that arranges the nearest local emergency assistance service for the client, as well as providing emergency transport to the nearest, most appropriate medical facility as a result of a bodily injury - Where necessary the member will be stabilised before transportation is provided (Note: Inter-hospital transfers are not included).
The helpline is manned by professional resource nurses, maintaining a high level of service.
Cover for Assault includes R5 000 per insured person with a maximum of R10 000 per family per occurrence in respect of medical treatment for bodily injury.
The resource nurses also assist with referrals for psychiatric consultations.
Cover for Trauma includes R5 000 per insured person with a maximum of R10 000 per family per occurrence in respect of Psychiatric Consultations.

HIV Protection Treatment

The HIV Protection Treatment Service enables the client to make use of, at his/her own discretion, of the following services, which can be paid out of the defined benefit of the policy.

24-hour access to trauma counsellors, providing telephonic trauma counselling as well as counselling for post-traumatic stress disorder.
3 Psychiatric consultations (per incident) with a specialist, which can be either a general practitioner, trauma trained registered nurse or trauma counsellor.
3 HIV blood tests (per incident): one immediately after the event and the second and third at 6 weeks and 3 months respectively. Should the client be HIV positive at the time of the initial blood test, further testing will not be covered.

Provided that exposure has been established, and strictly on the treating doctor’s orders, if the person is HIV negative (following a rapid test) he/she will also be provided access to:

A 30-day starter pack of antiretroviral medication.
A 7-day course of STI (Sexually Transmitted Infections) medication.
A ‘morning-after pill’ to prevent pregnancy.
Registration for an HIV management programme, where applicable.
24-hours-a-day, 365-days-a-year telephonic access to Amazing Assistance HIV counselling centre for information, advice and support.

Should the person be HIV positive at the time of the event, he/she will be provided access to

24-hours-a-day, 365-days-a-year telephonic trauma counselling.
24-hours-a-day, 365-days-a-year telephonic HIV counselling.
3 consultations (per incident) with a specialist, either a general practitioner, trauma trained registered nurse or trauma counsellor.
A 7-day course of STI medication.
A ‘morning-after pill’ to prevent pregnancy.